Privacy

This Privacy Notice governs the manner in which Dave Oliver Hydrographic Services Limited collects, uses, maintains and discloses Personal Data. In addition, this Privacy Notice together with our Terms of Use and any other documents referred to in it sets out how DOHS uses and protects any information that you give us when you use our website www.dohs.co.uk (the “Website”).

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

  

 

DAVE OLIVER HYDROGRAPHIC SERVICES LIMITED is a limited company incorporated in England (company number 2403663) with its trading address at 100A High Street, Gorleston, Great Yarmouth, Norfolk, England, NR31 6RF (“DOHS”).

By “Personal Data” we refer to information collected or held by DOHS, that identifies and relates to you as an individual.

DOHS understands the importance of protecting the Personal Data you provide to us. This Privacy Notice sets out what Personal Data we hold, the appropriate safeguards we put in place to protect your information and the rights available to you in relation to this information.

DOHS is the data controller (‘data controller’ having the meaning set out in the Data Protection Act 1998 and the forthcoming General Data Protection Regulation (EU 2016/679) from May 25 2018) in respect of any Personal Data you may provide to us or any Personal Data provided to us by a third party in the course of our business operations.

We confirm that any Personal Data we hold on your behalf will be held in accordance with the registration we have with the Information Commissioners Office. Registration number: Z1623367.

Information collected

We collect the following information:

• information you provide directly to DOHS: via the contact page on the website, through social media accounts, by sending DOHS memory cards, from business cards, texts and letters and from third party introducers:

- name;

- email address;

- telephone number; and

• any supplementary information you volunteer in your initial contact; when you communicate with us directly in person or via another form of communication for customer service or other purposes (e.g. by emails, phone calls, tweets, etc.), we retain such information and our responses to you in the records of your account

• Information collected automatically:

- the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, operating system and platform, browser plug-in types and version, the full URL clickstream to, through and from the Website, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page. Information about your visit(s) to the Website may also be collected. The collected information is used to provide an overview of how people are accessing and using the Website. It is not used for any additional purpose, such as to profile those who access the Website.

Use of Personal Data

We process Personal Data collected for the purposes of:

• internal record keeping;

• to carry out any obligations owed to you through the use of our Website and in respect of any contracts entered into between you and us;

• validating CVs and offshore related certificates against candidate’s eligibility for a role;

• to give you information that you request from us and to improve our services;

• to notify you about changes to our services;

• to allow us to operate the Website efficiently;

• to ensure that the content from our Website is presented in the most effective manner for you and your computer;

• any relevant troubleshooting, testing or statistical analysis as appropriate; and

• to keep the Website secure.

We never sell Personal Data collected or use your Personal Data for any other purposes than those stated above.

All of the above purposes are conducted for the reason of performing a contract to which DOHS has been engaged by a client. Where we request consent for collection of information, we will always ensure you are notified of your rights in relation to this information (please see the ‘Personal Data and your rights’ section below).

Sharing your Personal Data with Clients

To enable us to perform the contract to which DOHS has been engaged, we may need to share your personal information with the relevant client but we will ask for your permission in advance of supplying any information.

If the contracting client is based outside of the European Union we will ensure that an adequate transfer mechanism is put in place to safeguard your personal data.

Data sharing with third parties will always be conducted under a written agreement, and transfers to third countries will include the EU standard contractual clauses for data transfers between EU and non-EU countries. Copies of these agreements are available for your inspection.

Sharing your Personal Data with Third Parties

We may, where we have obtained your express permission, also use the information collected to:

• provide you with information about our services that we offer via promotional emails;

• keep you up to date with features on the Website; and

• permit selected third parties to provide you with information about goods or services they feel may interest you (a list of such third parties are available on request), however, you can opt-out of any of these data uses at any time by emailing info@dohs.co.uk. We will only keep your information for as long as reasonably required for the purpose that it was collected for.

We may use carefully selected sub-processors to help us collect, store or manage your information.

We may disclose your Personal Data to a statutory body when we are under a legal obligation to do so.

Security

DOHS takes the processing of your information very seriously and will use your information only in accordance with the terms of this Privacy Notice. We shall take all reasonable steps to protect your Personal Data from accidental or unauthorised access, alteration, loss, destruction or disclosure.

All Personal Data collected by us and stored electronically is held on a secure server in the EEA only . Where required, this information is encrypted for additional security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to Personal Data only for those employees who require it to fulfil their job responsibilities.

However, you should be aware that providing information over the Internet can never be guaranteed as being completely safe and if you choose to send such information to us via the Internet, you do so at your own risk.

Personal Data and your rights

You have rights in relation to any Personal Data that we hold about you. If you wish to access your Personal Data you may make a formal subject access request by contacting DOHS.

The information you request must relate to you or another person that you have authority to act on their behalf. DOHS will require a confirmation of your ID prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your ID, DOHS reserves the right to refuse your request for access to Personal Data. The rights you have in relation to the Personal Data we hold regarding you are:

• the right to rectify any inaccuracies in the information we hold;

• the right to erasure of information in specific circumstances;

• the right to request transfer of your information to another controller; and

• the right to object to processing in specified circumstances. If you have provided us with consent to process your information, you always reserve the right to withdraw this consent via the method detailed in the paragraph below. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, DOHS will immediately cease processing the information in question.

Please send your request to DOHS by emailing: info@dohs.co.uk. We will always process your request within one month.

Questions about this Privacy Notice

If you have any questions or complaints regarding how DOHS has handled your Personal Data, please don’t hesitate to contact us at info@dohs.co.uk.

If you feel your request has not been dealt with in an appropriate manner, you can register your complaint with the UK data protection authority (the Information Commissioner’s Office) via their contact page: https://ico.org.uk/.

Changes to this Privacy Notice

We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Information.

Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Data handling practices. The date of the changes will be listed in the 'Last updated' section below. We recommend that you print a copy of this page for your reference. We will notify all of our current clients of any updates to this notice via email and we will post the relevant announcement on our website homepage

Last updated: May 2018